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Introduction
 
Please read the following terms and conditions, as they are a statement of the principles and procedures by which Pollard & Read will do business on-line with you. Pollard & Read is the business of Lindsay Furniss, who is the sole proprietor.
 
These terms do not supersede your statutory rights under the Sale of Goods acts. However, if anything does go wrong or does not match the high quality of service we aim to provide, then please call Pollard & Read , on 01263 714011, and we will find a speedy and amicable solution to the problem.
 
Product Availability and Stocking
 
We make every effort to stock a reasonable quantity of each item listed on the website. However, we have elected to provide a wide choice to our customers and, therefore, it is not always possible to stock sufficient quantities to guarantee immediate despatch. When we receive an order via the website, we will endeavour to despatch the item to you within 7 working days. If we cannot despatch the item within 7 working days, then we will telephone you to tell you our anticipated date for despatch and allow you to reconsider your order.
 
Currency
 
All prices quoted on Pollard & Read website are in pounds sterling. All payments, via this website, will be processed in pounds sterling. If you are purchasing with a credit card denominated in another currency, then the amount in sterling will be converted by your credit card provider into that currency.

Tariffs, Taxes & VAT

All Pollard & Read website prices are quoted in pounds sterling, inclusive of UK VAT (currently at the rate of 20%). No account of local import duties or other taxes levied by countries other than the United Kingdom are taken into account within the prices quoted on the website. If you have an EU VAT registration, then please place your order by telephone and we can invoice you without UK VAT.

Shipping and Insurance

Orders are sent to you via Royal Mail with insurance against damage. When you receive the goods, please make sure that they are in good condition. If not, you must contact us immediately, so we can make the necessary claim from Royal Mail. We will ask you to return the goods to us and, upon receipt, aim to despatch a replacement item to you as soon as possible and reimburse you for the cost of return postage. If we are unable to source a replacement item, then we will reimburse you the amount paid for the item.

Delivery Costs

We aim to keep our delivery costs as low as possible and sufficient to cover the costs of packaging, postage and administration. However, there will be no charge for orders over £100 delivered to mainland United Kingdom. Other delivery costs vary by country and region.

Payments

On-line payment can be made using most major credit cards. We do not accept credit cards where there is a higher than normal rate of commission. Should you not have a credit card and wish to pay by an alternative means, then please telephone us. Please note that Card transactions are processed when goods are despatched.

Invoices & Receipts

We will send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as Gifts. In these cases, we send a separate receipt direct to the purchaser.

Satisfaction Guarantee

We want you to be completely satisfied with your purchases from Pollard & Read website. If you are not satisfied with the goods you receive, you may return them to us within 30 days and we will give you a full refund, provided that the goods are received by us in good condition. You will have to bear the cost of return postage or courier, unless the goods were damaged before you received them OR our product description was misleading, in which case we will refund your return postage costs (see "shipping and insurance" and "accuracy of information").

Title to the Goods

Title for goods remains with Pollard & Read until such time as we have received payment in full.

Accuracy of Information

We endeavour to ensure that every product description is accurate and helps you to make the right purchase decision. However, we cannot guarantee the information provided is accurate. If there is any significant error in the description and, therefore, you were mislead about the item you purchased, we will provide you with a full refund or another item in exchange, provided the original item is returned to us in good condition. We will also refund your return postage or courier costs.

Contacting Us

Should you have any questions about the website, our products or these terms and conditions, then please e-mail us at info@pollardandread.co.uk or telephone us on 01263 714011.

Privacy and Data Protectionof Information

Any information you supply to us will remain private and not be provided to any third party. We will only retain data to track your usage of our website and products in which you have shown interest  and facilitate your future use of the site.We operate in accordance with United Kingdom data protection legislation.

Links to Other Websites

We have established links to other websites which we think may be of interest to our customers. We have received permission from the owners of those websites to do so. However, we do not take any responsibility for the content of these websites.

Should you wish to have a link to this website, you must obtain our express written permission.

Intellectual Property

The content of this website is the property of The Tannery and may not be reproduced, modified or otherwise exploited, in full or in part without the espress consent of The Tannery.

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts.